At Hidden Light Photography, your satisfaction is important to us. If you’re not completely happy with your purchase, here’s how we handle returns and refunds:
✅ Return Window
- Returns are accepted within 30 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
✅ Refunds
- Approved returns will be refunded to your original payment method.
- Refunds are typically processed within 5–7 business days after we receive and inspect the item.
- Original shipping charges are non-refundable unless the return is due to our error (defective or wrong item).
✅ Exchanges
- If you received a defective or incorrect product, we will replace it at no cost to you.
- In these cases, we will also cover the cost of return shipping.
❌ Non-Returnable Items
- Custom or personalized products
- Items returned without prior authorization
- Products returned after 30 days of delivery
✅ How to Start a Return
- Email Support@HiddenLight-Photography.com with your:
- Order number
- Reason for return
- Photos of the item (if defective/damaged)
- We’ll respond within 3–5 business days with return authorization and instructions.
- Once approved, ship the product back using the provided instructions.
⚖️ Additional Notes
- Returns without authorization will not be accepted.
- Hidden Light Photography reserves the right to deny returns that do not meet the above conditions.
- This policy operates in accordance with U.S. consumer protection laws. Rights may vary by state.