We stand behind every product we make. All HLP products are covered by our standard guarantee against defects in material and workmanship under normal use.
Standard Guarantee
- Coverage: 3 years from date of purchase
Special Programs / Product Exceptions
- SafeLine Harness Launch Edition (first 30 units): 5-year guarantee from date of purchase
What’s Covered
- Defects in materials (e.g., faulty components, premature material failure)
- Workmanship defects (e.g., stitching failures, loose fittings, improper assembly)
- Product failure under normal, intended use
What’s Not Covered
- Misuse, accidents, improper installation, or modification
- Normal wear and tear (scratches, fading, cosmetic blemishes)
- Environmental damage (fire, chemicals, extreme conditions, acts of nature)
Limitations
- This guarantee applies only to the original purchaser and is non-transferable.
- Proof of purchase (order confirmation or receipt) is required for all claims.
- Hidden Light Photography reserves the right to repair or replace the product at their discretion. Refunds are not guaranteed under this policy.
- This guarantee is provided in accordance with U.S. consumer protection laws. Rights may vary by state.
How to Make a Claim
Email Support@HiddenLight-Photography.com with:
- Your order number
- Proof of purchase
- A description and clear photos of the issue
We will review your claim within 3–5 business days and provide next steps.